零容忍度標準內容
Comprehension of Starbucks Zero Tolerance Standard
1.0 PURPOSE
The purpose is to know the baseline requirements
of Starbucks Social Responsibility Assessment
2.0 SCOPE
All BD&A factories that are manufacturing goods
for Starbucks or will manufacture goods for
Starbucks
3.0 TERMS
CAR: Corrective Action Request
4.0 FLOWCHART
N/A
5.0 PROCEDUR
5.1 Zero Tolerance Standards – Non-negotiable
areas for all factories required by Starbucks to
undergo assessments.
(零容忍度標準是所有工廠要通過星巴克評估必須做到，沒有通融余地的方面)
5.2 Contents of Zero Tolerance Standards:
5.2.1 TRANSPARENCY (to include bribery attempts
包括企圖賄賂) 透明度 – Starbucks expects suppliers to
provide transparency into their operations,
policies, processes, and relevant records to
Starbucks or its designated third party. Suppliers
must disclose the identity, physical location and
ownership of all factories that will produce goods
for Starbucks, including the use of
subcontractors.
星巴克要求供應商向星巴克及其指定的第三方提供其業務，政策，程序及其他的相關記錄。
供應商必須公布將用來為星巴克進行生產的所有工廠的名稱，地址及所有權屬，包括轉包商。
A The Importance of Transparency 透明的重要性
¨ All sourcing decisions will be primarily based
on the facility’s level of transparency.
所有采購決定都主要基于工廠的透明度
¨ Suppliers’ exemplary performance in complying
with other Code of Conduct standards will be
negated with just one evidence of a violation to
the transparency standards.
供應商就算只違反了一項透明原則，所有在履行其他行為準則所做出的努力將毀為一旦。
B Starbucks TRANSPARENCY Compliance Benchmarks
¨ Suppliers must provide Starbucks with all
pertinent information about their facilities and
subcontractors (identity/physical location,
ownership, other information as maybe required).
供應商須向星巴克提供所有其設備及轉包商的相關信息（名稱/地址，所有權屬及可能需要的其他信息）。
¨ All subcontractors are on the Starbucks
approved vendor list. 所使用的轉包商必須在星巴克核準的Vendor名單中。
¨ Disclose any conditions that may be in conflict
with any Starbucks Code of Conduct standards of
any applicable regulations or laws.
公開任何可能與星巴克行為準則或任何適用的法律法規相沖突的情況。
¨ Bribery attempts are violations to
transparency standard. 企圖賄賂違反透明度標準。
5.2.2 Commitment to Continuous Improvement 承諾不斷改善
A Starbucks expects suppliers to demonstrate a
commitment to continuous improvement and engage in
the improvement process.
星巴克希望供應商能展示不斷改善的決心和參與改進的過程。
5.2.3 Child Labor 童工
A Suppliers will not employ any persons under
the age of 15. 供應商不能雇用任何小于15歲的工人。
B If local regulations stipulate compulsory
education up to an age greater than 15, those
regulations will apply during school hour.
如果當地規定義務教育年齡超過15歲，則按當地法規執行。
C Procedures for verifying workers’ ages are
effective. 采取有效核準工人年齡的程序。
5.2.4 Forced Labor 強迫勞工
A Starbucks will not tolerate the use of forced
or involuntary labor, either directly or
indirectly, by our suppliers, contractors or
subcontractors. 星巴克不容忍供應商，承包商或轉包商使用任何強迫或非自愿的勞工。
B Forced Labor is work exacted under menace of
any penalty and for which the workers has not
offered himself voluntarily.
用施加處罰逼迫工人進行非自愿勞動即為強迫勞動。
C Workers are not required to pay the factory
any pre-employment fees or deposits.
工廠不能向工人加收任何雇用費和押金。
D Factories do not retain the originals of
worker’s personal documents, except when requested
by workers or if required by law. In such case the
workers should have unrestricted access to all
personal documents held by the factory.
工廠不能扣留工人個人證件原件(
工人的護照，身份證等)，除非應工人的要求或法律規定，則工人必須能夠自由得到所有工廠幫助其保管的個人證件。
E All overtime is voluntary. 所有加班都是自愿的。
F Freedom of movement is not unreasonably
restricted. 自由活動的權利不能無理由加以限制。
5.2.5 Non-payment of Wages 無薪酬
A Workers must be paid directly
on a regular basis per a published schedule.
必須定期向工人支付工資。
5.2.6 Physical/Sexual Abuse and Sexual Harassment
身體/性虐待和性騷擾
A Suppliers must not use or permit corporal
punishment of any other form of physical or
psychological coercion including verbal abuse and
sexual harassment.
供應商不得使用或允許體罰或其他任何形式的身體或精神脅迫，包括辱罵和性騷擾。
B Workplace is free from all forms of abuse.
工作場所沒有任何形式的虐待。
C Presence of written and standard application
of anti-harassment and abuse policies and
procedures. 設立成文的標準，制度和程序來禁止侵犯及虐待。
5.2.7 Denied Access 拒絕評估
A Suppliers must allow unannounced inspections
of their records and facilities by Starbucks or a
Starbucks approved third party to verify
compliance to the standards, including
confidential employee interviews.
供應商必須允許星巴克核準的第三方未經事前通知檢查其記錄，設施并進行員工訪談。
5.3 Penalties for noncompliance: New Suppliers
對不合規定的工廠的懲罰：新的供應商。
5.3.1 No Starbucks business will be awarded to
factories that do not comply with these standards.
不合規的供應商不會得到任何星巴克的業務。
5.3.2 Buyers can choose to use Corrective Action
Request process to address noncompliance. Business
will only be awarded when CAR is successfully
implemented as confirmed by a second on-site
assessment.
買家可選擇使用改正行為要求CAR程序來解決不合規。并只有當第二次現場評估確認了改正行為要求成功，CAR實施后才會給于業務。
5.4 Penalties for noncompliance: Existing
Suppliers 對不合規定的工廠的懲罰：現存供應商。
5.4.1 Undergo CAR to address noncompliance.
不執行社會責任必須接受行為糾正要求。
5.4.2 Orders may continue to be placed provided
that there is commitment to expeditiously resolve
the CAR. 如供應商承諾迅速解決CAR, 可能會繼續得到訂單。